Returns PDP Info

If something’s not quite perfect, you have 14 days from delivery to submit a return through our Returns Portal, and we’ve made it seamless.

• Quick online setup
  Submit a return or exchange in just a few steps through our Returns Portal.
• Instant exchanges (AU & US customers)
  Select your replacement and we’ll send it straight away, no waiting for your return to be received.
• 10% bonus on exchanges or store credit
  Opt for an exchange or credit and receive an extra 10% value*
• Refund handling fee
  A small handling fee applies to refunds, but it’s waived when you choose an exchange or store credit.
• Sale Items
  Items marked Sale are exchange or store credit only (no refunds).
• Final Sale Items
  Items marked Final Sale cannot be returned, except if faulty
• Note on duties
  Customs fees and duties are non-refundable. International returns may incur duties again on return.
• International Returns
  Customers returning items from outside Australia and The US are required to purchase their own return shipping label. Any applicable duties or fees may apply.

*Bonus applies to order value excluding taxes and exchanges of a higher value.

For full returns terms and conditions click here